Clinical Supervision Services

At Kidz OTC, our clinical supervision services play a vital role in promoting professional growth and ensuring that we deliver the highest quality of care. Through structured supervision, our occupational therapists have the opportunity to refine their skills, which ultimately leads to better support for our clients.

Individual Supervision offers personalised guidance in one-on-one sessions, allowing therapists to receive tailored feedback and explore cases in depth. This individualised approach creates a trusting environment where reflection and professional growth can flourish.

In Group Supervision, whether peer-led or facilitated, we foster a collaborative learning experience among colleagues. These sessions encourage open discussions, sharing of experiences, and collective problem-solving, cultivating a sense of community and enhancing everyone’s professional development.

We focus on key areas including clinical skills, ethics and standards, case management, and professional development. This involves honing assessment techniques, adhering to professional ethics and legal requirements, discussing complex cases, and identifying training needs. By nurturing these aspects, we empower our therapists to continue their journey of growth while providing exceptional care to those we serve.

Focus Areas:

  • Clinical Skills: Assessment techniques, intervention strategies, and documentation.
  • Ethics and Standards: Adherence to professional ethics and legal requirements.
  • Case Management: Discussion of complex cases, treatment planning, and interdisciplinary collaboration.
  • Professional Development: Identifying training needs, setting learning goals, and promoting continuing education.

Cancellation Policy - Therapy Programs

Dear Parents/Guardians,

We understand that cancellations can sometimes be unavoidable. However, we kindly ask for your support in helping us maintain consistency in supporting your children and managing our practice effectively. To this end, we would like to remind you of our cancellation policy and its importance to our practice:

Respect for Preparation: Our therapists put considerable time and effort into preparing tailored sessions for your child’s needs.

Consistency Matters: Regular attendance is crucial for the effectiveness of any intervention. Consistent participation ensures the best possible outcomes for your child.

Fairness to All Clients: Our policy helps reduce last-minute cancellations, ensuring all clients, including those unable to secure a fixed timing, to have fair access to available sessions

Agreed Terms: All clients have been informed and agreed to this cancellation policy upon enrolment.

Easy Confirmation: If you are unsure about your session times, please confirm with us via WhatsApp or phone call.

How to Cancel a Session
To cancel a session, please use one of the following methods. Cancellations made directly through a therapist will not be accepted:
1. Office Mainline: 6887 5090
2. WhatsApp: +65 9380 7212 (Occupational Therapy) / +65 8130 9569 (Educational Therapy)
Cancellation Fee
A cancellation fee of 50% of the session fee (for both individual and group sessions) will be applied unless one of the following exceptions applies:
3. The appointment is canceled at least 24 hours in advance via phone call or WhatsApp message.
4. A medical certificate is provided for the client or caregiver.
5. A letter from the school is provided, indicating that the client is required to stay for remediation or another school-related activity.
No-Shows
Please note that the cancellation fee also applies to individuals who do not show up for their confirmed session.

We appreciate your understanding and adherence to this policy, which helps us provide a fair and effective experience for everyone.

Thank you for your cooperation.

Cancellation Policy - School Holiday Programs

Dear Parents,

Cancellation and Refund Policy for our School Holiday Program
We understand that unexpected situations can arise. Cancellations are allowed for documented emergencies, such as illness or family emergencies. We kindly ask that you notify us as soon as possible, along with any supporting documents, so we can assist you.

Please note that transfers to another participant are not permitted.

In the rare event that we need to cancel a class due to not meeting the minimum requirement of three students, we will gladly offer you the following options:

• A change of date for the class
• Alternative curriculum options
• A full refund

Thank you for your understanding and support. We’re here to help!