Hazel Chen

Therapy Consultant

Experience

Hazel graduated from La Trobe University with a Bachelor of Occupational Therapy with Deans Honours List. Hazel has a total of 12 years of experience as an occupational therapist, of which she has working with children in both the private and government setting for the past 11 years.

She has a passion for working with children and adolescents with varying clinical diagnoses inclusive of Autism Spectrum Disorder, Developmental Coordination Disorder, Attention Deficit Hyperactive Disorder, Intellectually Disabled. Oppositional Defiant Disorder, sensory processing challenges, Global Developmental Delay, speech and language delays and Selective Mutism.

Qualifications

  • Bachelor of Occupational Therapy (Deans Honours List)
  • Diploma in Occupational Therapy
  • Allied Health Professionals Council (Fully Certified)
  • Sensory Integration and Praxis Test (SIPT) Certified
  • NDT/Bobath Certificate Course in the Management and Treatment of Children with Cerebral Palsy and Other Neuromotor Disorders
  • Therapeutic Listening certified
  • Certified: Basic DIR

She believes that every child has their own unique strengths and abilities and establishing rapport with every client is just as important as communicating closely with the parents, caregivers and teachers to support and optimize the functional abilities of the clients.

Hazel values continued professional development and has participated in a wide range of workshops and courses, both locally and overseas. She has received training and is proficient in utilizing the following treatment techniques:

  • Sensory Processing and Sensory Modulation
  • Neurodevelopmental Techniques
  • DIR/Floortime Approach
  • Therapeutic Listening
  • Treatment for Sensory Defensiveness
  • Social Thinking

Cancellation Policy - Therapy Programs

Dear Parents/Guardians,

We understand that cancellations can sometimes be unavoidable. However, we kindly ask for your support in helping us maintain consistency in supporting your children and managing our practice effectively. To this end, we would like to remind you of our cancellation policy and its importance to our practice:

Respect for Preparation: Our therapists put considerable time and effort into preparing tailored sessions for your child’s needs.

Consistency Matters: Regular attendance is crucial for the effectiveness of any intervention. Consistent participation ensures the best possible outcomes for your child.

Fairness to All Clients: Our policy helps reduce last-minute cancellations, ensuring all clients, including those unable to secure a fixed timing, to have fair access to available sessions

Agreed Terms: All clients have been informed and agreed to this cancellation policy upon enrolment.

Easy Confirmation: If you are unsure about your session times, please confirm with us via WhatsApp or phone call.

How to Cancel a Session
To cancel a session, please use one of the following methods. Cancellations made directly through a therapist will not be accepted:
1. Office Mainline: 6887 5090
2. WhatsApp: +65 9380 7212 (Occupational Therapy) / +65 8130 9569 (Educational Therapy)
Cancellation Fee
A cancellation fee of 50% of the session fee (for both individual and group sessions) will be applied unless one of the following exceptions applies:
3. The appointment is canceled at least 24 hours in advance via phone call or WhatsApp message.
4. A medical certificate is provided for the client or caregiver.
5. A letter from the school is provided, indicating that the client is required to stay for remediation or another school-related activity.
No-Shows
Please note that the cancellation fee also applies to individuals who do not show up for their confirmed session.

We appreciate your understanding and adherence to this policy, which helps us provide a fair and effective experience for everyone.

Thank you for your cooperation.

Cancellation Policy - School Holiday Programs

Dear Parents,

Cancellation and Refund Policy for our School Holiday Program
We understand that unexpected situations can arise. Cancellations are allowed for documented emergencies, such as illness or family emergencies. We kindly ask that you notify us as soon as possible, along with any supporting documents, so we can assist you.

Please note that transfers to another participant are not permitted.

In the rare event that we need to cancel a class due to not meeting the minimum requirement of three students, we will gladly offer you the following options:

• A change of date for the class
• Alternative curriculum options
• A full refund

Thank you for your understanding and support. We’re here to help!