Menu
Book School Holiday Program

Lim Sook Yen

Accounts Executive

At Kidz OTC, Lim Sook Yen is a cornerstone of our financial operations, ensuring the integrity and efficiency of our financial management. As our Accounts Executive, Sook Yen expertly handles a wide range of critical responsibilities, including maintaining accurate accounts, overseeing payroll, and managing audit processes with meticulous attention to detail.

Sook Yen’s role is essential in guaranteeing that all financial transactions are processed accurately and on time. By maintaining meticulous financial records and ensuring transparent audit practices, Sook Yen supports the smooth and effective operation of our clinic. This precision and transparency are crucial in allowing us to remain focused on our core mission: delivering exceptional care to children and their families.

Sook Yen approaches her responsibilities with both compassion and a strong commitment to detail, embodying our dedication to excellence and integrity. Her work not only supports the financial health of our clinic but also reflects our core values of providing trustworthy, high-quality service and care.
Her contributions are integral to maintaining the operational efficiency and reliability of Kidz OTC, allowing us to continue delivering the best possible support to our clients.

"Where Every Individual’s Journey Matters"

At Kidz OTC, we specialize in supporting children and young adults with developmental needs. With years of experience in various communities, our therapists are committed to the ongoing pursuit of professional education.

Google

Quick Links

Services

Reach Us Today

Opening Hours

  • Monday – Saturday: 9:00am – 6:00pm
  • Closed on Sunday & Public Holidays
Copyright © 2024 Kidz Occupational Therapy Consultants Pte Ltd
Cancellation Policy - Therapy Programs
Cancellation Policy - School Holiday Programs

Cancellation Policy - Therapy Programs

Dear Parents/Guardians,

We understand that cancellations can sometimes be unavoidable. However, we kindly ask for your support in helping us maintain consistency in supporting your children and managing our practice effectively. To this end, we would like to remind you of our cancellation policy and its importance to our practice:

Respect for Preparation: Our therapists put considerable time and effort into preparing tailored sessions for your child’s needs.

Consistency Matters: Regular attendance is crucial for the effectiveness of any intervention. Consistent participation ensures the best possible outcomes for your child.

Fairness to All Clients: Our policy helps reduce last-minute cancellations, ensuring all clients, including those unable to secure a fixed timing, to have fair access to available sessions

Agreed Terms: All clients have been informed and agreed to this cancellation policy upon enrolment.

Easy Confirmation: If you are unsure about your session times, please confirm with us via WhatsApp or phone call.

How to Cancel a Session
To cancel a session, please use one of the following methods. Cancellations made directly through a therapist will not be accepted:
1. Office Mainline: 6887 5090
2. WhatsApp: +65 9380 7212 (Occupational Therapy) / +65 8130 9569 (Educational Therapy)
Cancellation Fee
A cancellation fee of 50% of the session fee (for both individual and group sessions) will be applied unless one of the following exceptions applies:
3. The appointment is canceled at least 24 hours in advance via phone call or WhatsApp message.
4. A medical certificate is provided for the client or caregiver.
5. A letter from the school is provided, indicating that the client is required to stay for remediation or another school-related activity.
No-Shows
Please note that the cancellation fee also applies to individuals who do not show up for their confirmed session.

We appreciate your understanding and adherence to this policy, which helps us provide a fair and effective experience for everyone.

Thank you for your cooperation.

Cancellation Policy - School Holiday Programs

Dear Parents,

Cancellation and Refund Policy for our School Holiday Program
We understand that unexpected situations can arise. Cancellations are allowed for documented emergencies, such as illness or family emergencies. We kindly ask that you notify us as soon as possible, along with any supporting documents, so we can assist you.

Please note that transfers to another participant are not permitted.

In the rare event that we need to cancel a class due to not meeting the minimum requirement of three students, we will gladly offer you the following options:

• A change of date for the class
• Alternative curriculum options
• A full refund

Thank you for your understanding and support. We’re here to help!