Kidz Occupational Therapy Consultants
Effective Date: Jan 2025
This website, www.kidzotc.com.sg (“Website”), is operated by Kidz Occupational Therapy Consultants (“KidzOTC”, “we”, “our”, or “us”). We are committed to protecting and respecting your privacy, and we process personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
Please read this Privacy Policy carefully to understand how we collect, use, disclose, and safeguard your personal information.
1. How We Collect Personal Data
We collect personal data from you in several ways:
A. Directly from You
• When you fill in forms on our Website
• When you contact us via phone, email, or messaging platforms
• When you sign up for services, assessments, or workshops
• When you submit an enquiry or feedback
B. Through Your Use of Our Website
• When you browse or interact with our Website, certain data (e.g., IP address, browser type, time of access) is automatically collected via cookies and tracking technologies.
C. From Third Parties
• Social media platforms
• Public databases
• Partners and vendors (e.g., for marketing or appointment logistics)
2. Types of Information We Collect
Depending on your interaction with us, the personal data we collect may include:
• Full name
• Email address
• Phone number
• Residential or billing address
• Child’s name, age, diagnosis, or referral information (if applicable)
• Appointment history and communication records
• IP address, browser type, operating system, and browsing behaviour
We may also collect aggregated data for analytics purposes which cannot be used to identify you.
3. How We Use Your Personal Data
Your personal data is used for the following purposes:
• To schedule and manage appointments
• To provide therapy services and follow-up support
• To send reminders, invoices, or relevant administrative communication
• To improve our services and website functionality
• To handle customer service enquiries and feedback
• To send updates, newsletters, or marketing information (only if you have opted in)
• To comply with legal obligations or respond to lawful requests
We do not use your data for profiling or automated decision-making.
4. Disclosure of Personal Data
We do not sell or rent your personal data.
We may disclose your data:
• To trusted third-party service providers (e.g., billing platforms, IT support), bound by confidentiality agreements
• To healthcare professionals involved in your child’s care, with your consent
• When required by law, court order, or regulatory authority
• In the event of a merger, acquisition, or business transfer (subject to confidentiality safeguards)
5. Cookies and Web Tracking
Our Website uses cookies to enhance your browsing experience.
Cookies may collect information such as:
• Session duration and pages visited
• Your device type and browser
• Referring website
You may disable cookies in your browser settings, though some features of our Website may not function properly as a result.
6. Data Security
We take reasonable precautions to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration. These include secure systems, access controls, and staff confidentiality training.
However, no internet transmission is ever completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Retention of Personal Data
We retain personal data for as long as it is necessary to:
• Fulfil the purpose for which it was collected
• Comply with legal or regulatory requirements
• Support our operational or audit needs
Once no longer required, we will securely delete or anonymize your data.
8. Access, Correction, and Withdrawal
You have the right to:
• Request access to your personal data
• Correct inaccuracies
• Withdraw consent to use your data (subject to legal or contractual obligations)
To exercise these rights, please contact us via the details below.
9. Children’s Privacy
If you are under 18 years old, you may only use our services or submit data with the consent of a parent or legal guardian.
10. Third-Party Links
Our Website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage you to review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Please check back periodically for updates.
Contact Us
For any questions or concerns about this policy or your personal data, please contact:
Kidz Occupational Therapy Consultants
Email: support@kidzotc.com.sg
Address: 354 Alexandra Road #04-01 Singapore 159948
Tel: +65 8875090
